Contact Centre Solutions
We understand that every client is unique and may require a different approach to service delivery. With this in mind, we create bespoke services for our clients, tailored to ensure the maximum impact for their customers.
Our omni-channel approach ensures that our staff have the capacity to process large volumes of queries via telephone, email, social media, web chat, SMS and bespoke online portals.
SED’s wide variety of omni-channel solutions offers a high level of accessibility, reliable information and care for your customers from the first point of contact.
Our inbound contact centre offers the highest standards in customer care, promoting transparency and a personalised approach. We have extensive experience in augmenting the quality of customer service our clients provide.
Additionally, our outbound contact centre proactively approaches both companies and individuals through a carefully designed brief with our clients. The business acumen and sales skills of our experienced staff delivers results. Through delivering a personalised service to your customers, we can build trust in your brand.
We understand that each client may require a different approach to service delivery in order to maximise the effectiveness of the overall service. We will help you determine the best possible customer service strategy so that each individual customer interaction is meaningful, effective and contributes towards the overall growth of your business.
SED’s cloud-based services are primarily delivered from both Glasgow and Stornoway.
Find out how we can help you