About Us

Social Enterprise Direct (SED) delivers a UK-wide business support service across the public, private and third sectors. Particularly experienced in delivering high-quality contact centre and advice services, our business solutions answer the direct needs of our clients by prioritising the customer’s experience. We work with high-profile clients across a wide variety of sectors, including central and local government, utility companies, health bodies, and advice services. Our experience, knowledge, and innovative technologies enable our clients to deliver a greater service to their customers and allow their business to grow.

We place paramount importance on exceeding our requirements and goals as an effective outsourced service. Not only do we strive to facilitate the rapid (and cost-effective) growth of our clients’ businesses, but we also endeavour to do so in a manner which reflects and exhibits the core values that are fundamental to their brand.

SED’s commitment to innovation is reflected in our use of cutting-edge technology; rendering our interactions with customers more impactful, more engaging, and more effective than ever before. We recognise that the customer service landscape is changing rapidly as a result of increased digital connection and literacy among consumers; creating unprecedented levels of demand for organisations. Our operations allow omni-channel connectivity, artificial intelligence, and bot learning; all of which strive to ensure that customers can access the services that they require on their own terms.

Combining our technical and innovative expertise with our committed social values, then, you can trust us to deliver the high standards of reliable, accessible, and thorough service that your customers deserve.